City Services FAQs

I am working on submitting plans to the Development Center and I heard they are by appointment. How do I reach them?

You can access the Development Center by phone at (650) 329–2496 or online here.

With City Hall and Police Lobby access by phone only, how do I reach Fire Administration staff or connect with the Police Department for a non-emergency request?

Police and Fire emergency services are continuing without interruption. For an emergency situation, please call or text 9–1–1. For non-emergency situations that requiring a police response, please call the 24-hour dispatch center at (650) 329–2413. For Fire Department Administration service requests, please call (650) 329–2184. Police Department administrative services are available by appointment only; please call (650) 329–2406 or the 24-hour dispatch center at (650) 329–2413.

What is the City of Palo Alto doing to keep the community safe, informed and planning ahead?

The City of Palo Alto has been tracking and is monitoring the emerging infectious disease, COVID-19. The situation continues to evolve. The City’s Office of Emergency Services (OES) is participating in the Santa Clara County briefings as well as monitoring advisories issued by the U.S. Centers for Disease Control and Prevention (CDC). OES has also been in contact with Stanford Health Care and other hospitals and clinics to coordinate on preparation and contingency planning.

Other FAQ Links

Go to the main FAQ blog post.



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